io.Insights allows operational, compliance and risk teams to capture user behavior as they navigate within and between io.-enabled applications. Gain transparency into user journey with powerful, data-driven insights.


Benefits of io.Insights

Our clients build better desktop experiences with io.Connect, but the story doesn’t end there. With io.Insights, clients analyze what happens outside the boundaries of individual apps. It’s a window into user behavior that helps maximize the value of technology.

Analyze user experience

Quickly identify apps for potential consolidation, integration or removal. Gain insight into user effectiveness and identify opportunities for (re-)training.

Monitor compliance

Prove adherence to process in regulated industries. Provide evidence to show compliance (or non-compliance).

IT Prioritization

Identify workflow bottlenecks and assess cost/benefit of change. Target investment based upon actual usage.

Track system health

Monitor machine utilization and performance. Capture evidence for environment refresh/replacement programs.

Identify and track best practices

Improve business outcomes by measuring performance against best practice. Train/re-train staff to optimize productivity and efficiency.

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Application Metrics

Understand how often applications are used and the duration of their usage, driving better decision making on future investments.

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User Metrics

Identify productivity opportunities by analyzing employee performance, understanding work patterns and activity levels.

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Infrastructure metrics

Monitor machine health and resource consumption to identify potential problems before they affect your users.

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Business Metrics

Clients see answers to questions such as: Which user journeys generate the best outcomes? Which users need training? What applications can I decommission?

How does io.Insights work?


OpenTelemetry is an observability framework designed to create and manage telemetry data using a universal, open-source approach. io.Insights follows OpenTelemetry standards for all published data.

You may currently have tools in place to collect telemetry data within the software you currently provide, but technology introduces new behavior that extends between the boundaries of individual apps.

Because io.Insights follows OpenTelemetry standards, clients can easily incorporate data into existing tools and platforms, whether it’s Prometheus for storage or Grafana for visualization.

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Io.Insights renders all telemetry data, providing it to clients following OpenTelemetry standards.

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Clients manage data easily with in-house or open-source back-ends such as Prometheus.

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Clients can create dashboards using open-source software such as Power BI or Grafana or with help from Professional Services.

Sample client dashboard

Bring data sets to life with Professional Services

Did you know Professional Services can help your team build bespoke dashboards? Visualize your data to see how users work across their current applications – app usage, focus time, feature clicks and workflows to inform current (and future!) state analysis requirements.

See how Professional Services can help