Observability and operational intelligence for the io.Connect interoperability platform
PROACTIVE VISIBILITY INTO PLATFORM HEALTH, APPLICATION PERFORMANCE, AND USER EXPERIENCE
What is io.Insights?
io.Insights provides end-to-end observability across interoperable application environments built on the io.Connect platform. It gives operations, IT, compliance, and risk teams deep visibility into how platforms, workspaces, applications, and users behave in real production conditions.
Designed for large-scale, mission-critical deployments, io.Insights enables organisations to move from reactive troubleshooting to proactive operational control and data-driven optimisation.
Unlike traditional application monitoring tools that focus on individual applications in isolation, io.Insights captures what happens between applications—revealing cross-application workflows, dependencies, and user journeys that directly impact reliability and productivity.
Telemetry is emitted directly from io.Connect Browser, io.Connect Desktop, and platform services using OpenTelemetry (OTel) metrics, logs, and traces, and can be consumed by industry-standard tools such as Grafana, Prometheus, Jaeger, and Power BI.
Benefits of io.Insights
Organizations build powerful desktop experiences with io.Connect, but understanding how those experiences perform in real-world use requires visibility beyond individual applications. With io.Insights, teams analyze what happens across applications, workflows, and users—maximizing the value of interop.io technology.
Quickly identify applications for potential consolidation, integration, or removal. Gain insight into user effectiveness, workflow friction, and opportunities for targeted training or retraining.
Demonstrate adherence to defined processes in regulated environments. Capture objective evidence of compliance—or non-compliance—based on actual user behavior and workflow execution.
Identify workflow bottlenecks and assess the cost-benefit of change. Prioritize investment and remediation efforts based on real usage, impact, and performance data.
Monitor machine utilization, resource consumption, and platform performance. Capture evidence to support environment refresh, upgrade, or replacement programs before issues impact users.
Measure performance against established best practices. Enable targeted training and continuous improvement to optimize productivity, efficiency, and business outcomes.
Understand how applications perform in production, including usage frequency, session duration, and stability, to inform optimization, investment, and rationalization decisions.
Gain insight into how users experience interoperable workflows, including activity patterns, session behavior, and adoption trends across applications.
Monitor machine health, CPU and memory usage, and resource consumption to identify issues early and prevent user-impacting degradation.
Understand how interoperable workflows perform end to end. Identify high-value user journeys, training needs, and applications that can be safely decommissioned.
How does io.Insights work?
OpenTelemetry is an observability framework designed to create and manage telemetry data using a universal, open-source approach. io.Insights follows OpenTelemetry standards for all published data.
You may currently have tools in place to collect telemetry data within the software you currently provide, but interop.io technology introduces new behavior that extends between the boundaries of individual apps.
Because io.Insights follows OpenTelemetry standards, clients can easily incorporate data into existing tools and platforms, whether it’s Prometheus for storage or Grafana for visualization.
Who is io.Insights for?
io.Insights is designed for organizations operating complex, interoperable desktop and browser environments, where reliability, performance, and compliance matter.
- Operations and IT teams monitor platform health, detect regressions, and prevent user-impacting issues.
- Compliance and risk teams capture objective evidence of process adherence and user behavior in regulated environments.
- Product, UX, and application owners understand how applications and workflows perform in real-world use.
- Desktop and infrastructure teams track machine health, resource usage, and environment stability at scale.
How io.Insights delivers observability across the desktop
In this short session, the io.Insights team walks through how observability data from the io.Connect platform is transformed into actionable insight, helping teams understand platform health, application performance, and user workflows in production.
Bring io.Insights data to life with interop.io Professional Services
interop.io Professional Services helps teams turn io.Insights telemetry into clear, actionable dashboards. From application usage and workflow performance to user experience and system health, our experts help you visualize what matters most, using tools you already have.
Whether you use Grafana, Power BI, or existing observability platforms, we help accelerate time to insight and adoption.
Build dashboards with Professional Services