Transform Insurance Operations with Desktop Interoperability
Unify systems. Streamline workflows. Empower your teams.
Interoperability is not limited to a single function. It is a strategic enabler for any human-centric process across the insurance enterprise. Wherever people rely on multiple disconnected systems to complete tasks interop.io delivers a unified, intelligent desktop experience that eliminates friction, reduces manual effort, and enhances decision making.
Below are three high impact examples of how desktop interoperability transforms core insurance functions:
Call Centre Desktop
Deliver faster, more consistent service with a unified, intelligent workspace
Download the Call Centre Desktop BrochureCall center agents often toggle between dozens of disconnected applications to handle a single customer inquiry, leading to increased errors, longer handle times, and inconsistent service quality. The Call Centre Desktop changes that by bringing CRM, policy systems, billing, claims, and communications tools into a single, streamlined interface. With real-time insights, AI-powered next best actions, and integrated communication channels, agents are empowered to resolve issues on the first call, reduce customer frustration, and drive satisfaction.
- Faster response times
- Reduced agent fatigue
- Shortened ramp-up for new hires
Underwriting Desktop
One Desktop. Every Insight. Smarter Underwriting
Download the Underwriting Desktop BrochureUnderwriters juggle high volumes of work across disjointed systems, often manually copying data, toggling between apps, and relying on limited context. The Underwriting Desktop brings everything together: core claims systems, billing, policy data, communication tools, fraud indicators, and real-time dashboards. Underwriters can focus on meaningful work while AI surfaces the most relevant actions, resulting in faster resolutions and better customer outcomes.
- Real-time risk visibility
- Streamlined document handling
- Enhanced collaboration
Adjuster Desktop
Empower adjusters to resolve claims faster and smarter
Download the Adjuster Desktop BrochureClaims adjusters face high volumes, repetitive tasks, and scattered systems. The Adjuster Desktop modernizes claims operations by connecting CMS, billing, policy, fraud tools, and document systems into a single intelligent workspace. The result? Faster resolutions, fewer errors, and enhanced customer satisfaction. Integrated AI recommendations and fraud indicators help adjusters focus on high-value decisions while reducing burnout.
- AI-guided task prioritization
- Integrated claims ecosystem
- Improved compliance and consistency
The World’s Most Advanced Interoperability Platform
Our flagship product, io.Connect, is used to connect thousands of applications across tens of thousands of enterprise desktops and browsers. See best-in-class integration of web, native and legacy systems, deployed via web or desktop — at massive scale across thousands of desktops or any device that supports a modern browser.
The Challenges of App Overload
How many apps do you have open right now? Since 2018, insurtechs have boomed, increasing by 127%. Some are here to help, but many add complexities for carriers — especially when you depend on older systems and are managing multiple Lines of Business each with inherited technologies. This leads to problems across all insurance sectors, such as:
- Disparate systems across policy administration, underwriting, and claims workflows, increasing complexity and reducing time-to-effectiveness.
- Lack of intuitive workflows, creating potential for process breakages and noncompliance.
- Swivel chairing and double keying between systems, wasting time and increasing the risk of errors.
- Subpar claims center efficiency with long call handling times and complex workflows that reduce customer satisfaction.
- Too many desktop applications resulting from mergers and acquisitions, along with clunky legacy systems that are difficult to integrate and maintain.
Bridging the Gap: Why Insurance Needs UI Interop
For decades, insurance firms have invested heavily in back-end integration. Learn why it’s time to bring the power of interoperability to the front end.
All applications, data, and tools in one view, reducing the need for multiple screens.
Eliminate manual data entry and errors with automated syncing across multiple applications.
Minimize dead time and enhance first-call resolution rates.
Simplified interfaces mean agents are ready faster, with shorter onboarding cycles.
With io.Insights, monitor user behavior to see the successful task-management of power users and note where some may need further training.
Fewer steps, fewer errors, and less rework for agents.
Solutions Tailored for Insurance Leaders
Whatever your role, interop.io is here to deliver. From insurance SMEs, technologists or executives, the use case for interoperability will be sure to resonate to all stakeholders.
- Streamline workflows to cut costs and improve ROI on existing investments.
- Boost NPS and retention with faster, more accurate service and see the customer experience improve.
- Improve management information and analytics by monitoring user behavior and system performance with io.Insights.
- Encourages cross and upsell of products to clients by including many technologies in their ecosystem.
- Integrate legacy systems with modern applications seamlessly – including closed book systems.
- Breathe new life into existing applications and save tech spend on app maintenance.
- Add and configure new applications in days, not months or years.
- Achieve transformation without any high-risk “big bangs”.
- Incorporate and connect all your technologies, such as Guidewire, Duck Creek, Microsoft Office and Contact Center platforms
- Reduce training times and support agents with intuitive workflows.
- Minimize errors with synchronized data and task-specific screen layouts.
- Optimize productivity by allowing agents to focus on customers, not manual tasks.
Ready to See the Difference?
Transform your customer-centric and back-office operations with interop.io.
Let us help you unlock efficiency, agility, and superior customer experiences in the insurance industry.