Interoperability: The Key to Insurance Digital Transformation
Modernize your insurtech without the need for costly overhauls. interop.io delivers unified, intelligent workspaces designed to simplify processes, improve accuracy, and elevate customer and employee experiences across the insurance industry.
The Challenges of App Overload
How many apps do you have open right now? Since 2018, insurtechs have boomed, increasing by 127%. Some are here to help, but many add complexities for carriers — especially when you depend on older systems and are managing multiple Lines of Business each with inherited technologies. This leads to problems across all insurance sectors, such as:
- Disparate systems across policy administration, underwriting, and claims workflows, increasing complexity and reducing time-to-effectiveness.
- Lack of intuitive workflows, creating potential for process breakages and noncompliance.
- Swivel chairing and double keying between systems, wasting time and increasing the risk of errors.
- Subpar claims center efficiency with long call handling times and complex workflows that reduce customer satisfaction.
- Too many desktop applications resulting from mergers and acquisitions, along with clunky legacy systems that are difficult to integrate and maintain.
How Can Interoperability Help Insurance?
Blurring the boundaries between applications, interop.io creates seamless work experiences for end users by allowing the creation of cross-application, cross-platform workspaces, app stores, centralized notifications, and global search on the desktop or browser — regardless of the underlying technology.
All applications, data, and tools in one view, reducing the need for multiple screens.
Eliminate manual data entry and errors with automated syncing across multiple applications.
Minimize dead time and enhance first-call resolution rates.
Simplified interfaces mean agents are ready faster, with shorter onboarding cycles.
With io.Insights, monitor user behavior to see the successful task-management of power users and note where some may need further training.
Fewer steps, fewer errors, and less rework for agents.
Bridging the Gap: Why Insurance Needs UI Interop
For decades, insurance firms have invested heavily in back-end integration. Learn why it’s time to bring the power of interoperability to the front end.
The World’s Most Advanced Interoperability Platform
Our flagship product, io.Connect, is used to connect thousands of applications across tens of thousands of enterprise desktops and browsers. See best-in-class integration of web, native and legacy systems, deployed via web or desktop — at massive scale across thousands of desktops or any device that supports a modern browser.
Solutions Tailored for Insurance Leaders
Whatever your role, interop.io is here to deliver. From insurance SMEs, technologists or executives, the use case for interoperability will be sure to resonate to all stakeholders.
- Streamline workflows to cut costs and improve ROI on existing investments.
- Boost NPS and retention with faster, more accurate service and see the customer experience improve.
- Improve management information and analytics by monitoring user behavior and system performance with io.Insights.
- Encourages cross and upsell of products to clients by including many technologies in their ecosystem.
- Integrate legacy systems with modern applications seamlessly – including closed book systems.
- Breathe new life into existing applications and save tech spend on app maintenance.
- Add and configure new applications in days, not months or years.
- Achieve transformation without any high-risk “big bangs”.
- Incorporate and connect all your technologies, such as Guidewire, Duck Creek, Microsoft Office and Contact Center platforms
- Reduce training times and support agents with intuitive workflows.
- Minimize errors with synchronized data and task-specific screen layouts.
- Optimize productivity by allowing agents to focus on customers, not manual tasks.
Ready to See the Difference?
Transform your customer-centric and back-office operations with interop.io.
Let us help you unlock efficiency, agility, and superior customer experiences in the insurance industry.